FAQ
1. What types of ethnic clothing do you offer?
We offer a wide variety of ethnic clothing, including traditional garments such as sarees, kurtas, lehengas, salwar kameez, and more. Each piece is carefully curated to bring together the beauty of traditional craftsmanship with modern fashion elements. Whether you are looking for attire for a special occasion or casual ethnic wear, we have something for every need.
2. How do I choose the right size?
Choosing the right size is easy with our size guide! On each product page, you will find a detailed size chart that provides measurements for each size. We recommend measuring yourself and comparing the results with the size chart to ensure a perfect fit. If you're still unsure, don't hesitate to contact our customer support team for personalized assistance.
3. Do you offer custom sizes or tailoring services?
Currently, we do not offer custom sizes or tailoring services. However, we do provide a wide range of sizes to fit various body types. Please refer to the size guide for more information, and if you need help, our customer service team will be happy to assist you in selecting the best size for you.
4. How can I track my order?
Once your order has been shipped, you will receive an email containing tracking information. You can use the tracking number to check the status of your order at any time. If you have any issues tracking your package, feel free to reach out to us, and we will help you track it down.
5. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you are not happy with your item, we accept returns and exchanges within 14 days of receiving your order. Please ensure that the product is unworn, unwashed, and in its original condition. For more details, please visit our Returns & Exchanges page or contact our customer support team.
6. Do you offer international shipping?
At this time, we only offer shipping within Australia. We are continuously working to expand our shipping options, and we hope to offer international shipping in the future. For now, customers outside of Australia can check back for updates on our shipping policy.
7. How can I contact customer support?
If you have any questions or concerns, you can reach us by email at [email protected], or by phone at +61 2 8123 4555. Our team is available to help during business hours, and we will do our best to respond to your inquiry as soon as possible.
8. What payment methods do you accept?
We currently accept payments via PayPal only. Unfortunately, we do not accept credit or debit cards at this time. PayPal is a secure and convenient way to pay.
9. Is it safe to shop on your website?
Yes! We take your privacy and security seriously. Our website is fully encrypted with SSL technology, ensuring that your personal and payment information is secure. We also adhere to the highest standards of data protection, so you can shop with confidence.
10. How long will it take to receive my order?
Shipping times vary depending on your location. Typically, orders within Australia will be delivered within 5-7 business days. Once your order is shipped, you will receive a tracking number to follow your package’s progress.
11. Can I cancel my order?
Once your order has been processed, we are unable to cancel it. However, if you notice an issue with your order shortly after placing it, please contact our customer support team as soon as possible. We will do our best to accommodate any changes before your order is shipped.
12. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are exploring this option for the future. Stay tuned for updates on this!
If you have any other questions that are not covered here, please don’t hesitate to contact us. We are always happy to assist you and ensure your experience with Myaara is as pleasant as possible.