Return and Refund Policy

At Myaara, customer satisfaction is our top priority. We want you to feel confident in your purchase, which is why we offer a hassle-free return and refund process. If for any reason you are not satisfied with your order, we are here to assist you with returns and exchanges.

1. No Restocking Fees

We understand that shopping online can sometimes be challenging, which is why we do not charge any restocking fees for returns or exchanges. Our goal is to ensure that you are completely satisfied with your purchase, so we have made the return process as easy as possible.

2. 30-Day Free Return and Exchange

You have 30 days from the date of purchase to return or exchange any item that is unused and in its original condition (with tags and packaging intact). This policy allows you to shop with confidence, knowing that if something doesn’t work out, you can return or exchange it with no additional cost.

3. Responsibility for Return Shipping Fees

Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect upon arrival. In the case of an incorrect or damaged order, we will cover the cost of return shipping. We recommend using a tracked and insured shipping service to ensure your return reaches us safely.

4. How to Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact us via email at [email protected] or call our customer service at +61 2 8123 4555 within 30 days of receiving your order.

  • Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

  • We will provide you with a return authorization and instructions for returning the item(s).

5. Refund Process

Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria. If everything is in order, we will process your refund to your original payment method within 7-10 business days.

6. Non-Returnable Items

Please note that certain items may not be eligible for return or exchange. These include items that are used, altered, or not in their original condition. For hygiene reasons, items such as underwear and personal accessories are non-returnable.

7. Contact Information

If you have any questions or need assistance with your return or exchange, you can reach us using the following contact details:

  • Email: [email protected]

  • Phone: +61 2 8123 4555

  • Address: 28 Broadway, Chippendale NSW 2008, Australia

8. Exchanges

If you would like to exchange an item, simply follow the same process as a return, and we will send you the replacement once the original item has been returned to us. If there is a price difference, we will either issue a refund or charge the difference, depending on the value of the new item.

We want to make sure you are completely satisfied with your shopping experience at Myaara. If you have any further questions or need assistance with your return or exchange, don’t hesitate to get in touch with us!